020213400 QUALITY MANAGEMENT ( 3 Crd.Hrs )

Pre-Requisites : 020211020

This course familiarizes the students theoretically and practically with the basic principles and methods associated with total quality management. The course covers the following topics: approaches to total quality, total quality tools and statistical thinking, quality in customer-supplier relationships, designing organizations for quality, total quality and organizational change, quality teamwork, empowerment and motivation, quality leadership, total quality and competitive advantage, strategic planning & total quality implementation, and total quality management in personal life.