Analysis of Citizens Satisfaction Acceptance Needswith Egovernment Public Service

With the remarkable and rapid technological development, governments are developing services and quality of services by exploiting this technological development. The so-called e-government was launched to provide services to citizens electronically. The aim of this e-government is to provide a public benefit to society in general and to improve and develop public services by measuring the satisfaction of citizens and analysis of their needs. Thus, e-government is one of the main pillars to develop the general structure of public services through the use of technology and communications to improve the performance of government agencies and to provide high-quality services. This was an interesting research point, especially as the e-government in Palestine is under construction. Research problem: The problem of research is to analyze the needs of citizens in the public services of the e-government and measure their acceptance to adopt e-government, especially as the e-government in Palestine is under construction. Methodology: This research will be considered as an essential pillar of the success of the electronic as that in the construction of any product must take into account the needs of users in its construction. The research is based on several hypotheses revolving around analyzing the needs of citizens and the division of public services from the perspective of citizens and measuring the extent of acceptance of e-government and what factors directly affect the adoption of e-government. Results: The research attempts to answer the main questions of the research through the use of two global models: the Kano model, which analyzes the perception of citizens for public services and is divided into Must-be, One-dimension), Attractive and Indifferent Services. The UTAUT model measures citizens' acceptance of the idea of e-government through key independent factors: Performance Expectancy, Effort Expectancy, Social Influence and Environment Facilitating Conditions and their impact on the dependent factor: future trends and the intention to use e-government (Behavioral intention). This relationship is measured by intermediate factors: gender, age, scientific level and residential area. Originality: The researcher used the questionnaire method and collected information randomly. The elements of the questionnaire were formed through the study of literature on this subject and the collection of previous information and interviews of people with experience in this field.